Privacy Policy

Summary: We only use your data to answer your request, provide our services and comply with legal obligations. We do not sell data. We implement controls aligned with ISO/IEC 27001 and ISO/IEC 27701 and we follow the applicable regulations in Chile, including Law 19,628 and its amendments (including Law 21,719). Where appropriate, we adopt international good practice (for example, GDPR principles) as a reference.

1) Data controller

Novas Metrics Engineering Solutions ("Novas Metrics", "we") is the controller of the personal data described in this policy.

• Contact: contacto@novasmetrics.com
• Location: Santiago, Chile

2) What data we collect

Depending on the contact channel and the service requested, we may process:

• Contact data: name, email, phone, company, job title.
• Messages and requests: the content you send us through forms, email or WhatsApp.
• Technical data: approximate IP, browser/device identifiers, pages visited and events (for analytics and campaign measurement).
• Client data (B2B): information needed to deliver services (for example, security or privacy information about your organisation), under agreements and confidentiality.

3) What we use your data for

• Answering quotes, enquiries and assessment requests.
• Arranging meetings, delivering proposals and carrying out contracted services.
• Improving our site, measuring campaign performance and preventing fraud/spam.
• Complying with legal, regulatory and contractual obligations.

4) Legal basis (where applicable)

We process personal data as applicable to: your request and commercial relationship (pre-contractual/contractual management), our legitimate interest (security, abuse prevention, service improvement), your consent (for example, marketing when requested) and compliance with applicable legal obligations.

5) Who we share data with

We do not sell personal data. We may share data with providers that help us operate the site and deliver services, under contracts and security measures (for example, hosting, analytics, messaging and productivity tools).

• Infrastructure and hosting: hosting services and CDN.
• Measurement and analytics: analytics tools and conversion tags.
• Communication: email and messaging (including WhatsApp if you contact us through that channel).

6) International transfers

When using global providers, some data may be processed outside Chile. In those cases, we apply reasonable safeguards (contracts, controls and good practice) to protect the information, aligned with standards such as ISO/IEC 27001 and ISO/IEC 27701.

7) Retention periods

We keep data only for as long as needed to fulfil the purposes described:

• Contact requests: while we handle your request and for a reasonable follow-up period.
• Clients: during the contractual relationship and for the periods required by legal/contractual obligations.
• Analytics: according to the tools' settings and measurement needs.

8) Your rights

Under the applicable regulations (including Law 21,719 and the rules in force), you can request: access, correction, updating, deletion, objection and other requests related to your personal data, where applicable. You can also withdraw any consent given.

To exercise your rights, write to us at contacto@novasmetrics.com with the subject "Privacy" and state your request. We may ask for reasonable identity verification to protect your data.

9) Information security

We apply technical and organisational measures to protect personal data (for example, access control, logging and traceability, secure development practices, and incident management). Our management approach is aligned with ISO/IEC 27001 (information security) and ISO/IEC 27701 (privacy management).

10) Cookies and similar technologies

We may use cookies and tags for analytics, performance and campaign measurement. You can configure your browser to block or delete cookies. Some functionality may be affected.

11) Minors

Our services are aimed at organisations. We do not intentionally seek to collect data about minors. If you believe a minor has given us data, contact us so we can review it.

12) Changes to this policy

We may update this policy to reflect service improvements or regulatory changes. We will publish the current version on this page, stating its update date.

13) Contact

For privacy enquiries or requests, write to contacto@novasmetrics.com.

This policy is informative and does not constitute legal advice. For specific situations, consult your legal advisor.